Questions about My Sony Account Benefits

Q. How do I become a My Sony member?

A. You can become a My Sony member by registering for a My Sony account on our online store in Australia or New Zealand. To be eligible for the Birthday voucher you will also need to choose to opt-in to receive marketing communications at the time of creating your account, and remain opted in at the time of your birthday.

Q. What are the My Sony account benefits?

• Free shipping (no minimum spend).
• 30 Day Love it or Your Money Back Guarantee* on eligible products* purchased after creating a My Sony account.
• $20 limited time, single use, unique Birthday Voucher* (to spend on orders over $100) when you register for a Sony account, provide your birth date to us when creating your account, and opt-in to receive marketing communications (and remain opted in at the time of your birthday month).

*Read more about My Sony account benefits here and see full terms and conditions here.

Q. I signed up to a Sony account a long time ago. Will I receive all the My Sony account benefits?

A. Yes, you have access to all the My Sony account benefits. Remember that other conditions may apply to access the benefits. For example, to be eligible for the Birthday Voucher, you must choose to opt in to receive marketing communications, and remain opted in at the time of your birthday month.

Q. What is the Birthday Voucher?

A. If you have a My Sony account, provide your birth date to us and choose to opt in to receive marketing communications (and remain opted in at the time of your birthday month), you will be emailed an AUD / NZD $20 limited time, single use unique Birthday Voucher* (to spend on orders over $100).

*View full terms and conditions here.

Q. How does the 30-Day Love It Or Your Money Back Guarantee work?

A. As a My Sony Member we want you to love your Sony products as much as we do. That’s why at Sony we offer a 30-Day Love it Or Your Money Back Guarantee for My Sony members who after opening their My Sony account purchase their Sony product at Sony Store online (some product exclusions apply). So not 100% satisfied? You may return up to 2 Sony eligible products each year to receive your money back, just make sure you initiate the return within 30 days of your invoice/shipping date. Sony will cover the cost for your product to be picked up by one of our trusted logistics partners. Here’s how it all works , and you can find the full terms and conditions including excluded products here

Important: Please note that the 30-Day Love It Or Your Money Back Guarantee is in addition to your rights as a consumer under both Sony’s consumer warranty and consumer protection laws in Australia and New Zealand. The 30-day timeframe for returns (and other terms relating to the 30-Day Love It Or Your Money Back Guarantee) does not apply to returns for faulty products and/or which otherwise do not comply with Sony’s consumer warranty and consumer protection laws in Australia and New Zealand.

*View full terms and conditions here.

Q. Do I get free shipping on all my purchases if I am a My Sony member?

A. Yes! You will receive free shipping on eligible products delivered by our carrier network – no minimum spends. View Free Shipping Excluded Products.

Q. Do I have to be opted into marketing communications to receive My Sony member benefits?

A. Yes, to receive your Birthday Voucher and other marketing notifications related to the program you will need to be opted into marketing communications. It is your choice to opt in, and you can opt out of these at any time. However if you opt out you will not longer receive a birthday voucher.

Please note that you do not need to opt in to marketing communications when you open an account to access the 30 Day Love It Or Your Money Back or free shipping on all orders.