1. Home

Delivery & Returns

All the answers to our frequently

asked questions, plus more!

Delivery Information

Australia - Regular deliveries to NSW, QLD and VIC metro areas should be received within 1-5 business days. For ACT, SA, WA, TAS, NT metro and other rural areas, orders should be received within 1-7 business days. Weekends and public holidays are excluded from this timeframe.

 

New Zealand - Regular deliveries to Metro areas should be received within 1-5 business days. For rural areas and Stewart Island, orders should be received within 1-7 business days but may depend on local carriers. Weekends and public holidays are excluded from this timeframe.

Looking for your order? You can quickly check the status of your order, online.

Track your order


Estimated shipping dates listed on product pages are estimates only and may change at short notice due to unforeseen circumstances.

Please note: Public holidays will delay shipping and delivery times. 

All orders must be signed for as acceptance of delivery. We cannot leave parcels unsigned at the place of delivery.

Please note, we cannot deliver to PO Boxes, Parcel Lockers or international destinations and currently authority to leave (ATL) at doorsteps or un-signed is not available.

Some orders may be charged a small delivery fee as part of the convenience of getting your order delivered to your doorstep.

For returns, see our returns page for more information.

  • Shipping is only available to customers within NSW, VIC, ACT, QLD, SA, WA, NT, TAS only for orders on store.sony.com.au and to North Island, South Island, Stewart Island addresses only for orders on store.sony.co.nz.
  • For items over 25 Kg, Sony (or an authorised logistics provider) will contact to arrange a delivery time. Certain factors such as size, shipping address or volume of deliveries may delay shipments.
  • Pick up and collection of orders are not available.
  • Delivery is currently during standard business hours only.
  • ETA, Estimated Time of Arrival, is a term commonly used by shipping companies. Please note these ETA dates are estimates only.

Delivery delays may be experienced during sale periods due to high demand.

If there's anything we can do increase satisfaction with your purchase, please contact us at Sony_Support.au@ap.sony.com (Australia) or Sony_Support.nz@ap.sony.com (New Zealand). We're here to help you 9am – 5pm (AEST), Monday – Friday.